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Customer Support
If you have a question or need assistance with your subscription service, please visit Ascentive's Support Center for full access to product user guides, FAQ, Error Messages, and more!
You may also use the quick links on this page to easily find the answer you are looking for. Ascentive guarantees top-notch support and service to our customers.
Common Problems
I lost my User ID and Password!
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Troubleshooting

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Need some help getting your software downloaded? If you aren't sure where to get started, or just need a replacement, check out our Download Center!
Frequently Asked Questions  Download Help
Need some clarification about some of our products or services?
Error Messages  Download Help
Get immediate help if you see an error message.
Click on the links below for product user guides, information on how to download & install, and more!
Ascentive's Support Center
Looking for some direction? Visit the Support Center to find answers to all of your questions right now.
Ascentive's Support Center
ActiveSpeed
About
– FAQ
PC SpeedScan
– About
– FAQ
PC Scan & Sweep
– About
– FAQ
Spyware Striker
– About
– FAQ
BeAware
–About
– FAQ
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